In the present climate, when more people are working from home, many businesses will see their gas, electricity and water usage reduce.
Most invoices are estimated, based on previous annual consumption and the direct debits are calculated accordingly.
Over this period we would urge you to take meter readings on a monthly basis and compare them with the readings on your invoices.
If they do not agree, please feel free to send us a copy of the invoice together with the actual readings.
We will work with you to resolve the issue.
Some commercial meters have multiple readings. If you are unsure of what to look for, please send a clear photograph of the meter together with your contact number so we can talk you through it.
Remember, under estimation means that one day you will receive a large bill when they play catch up.
Over estimation means too much of your money sitting in their bank – not yours.